Free Consultation

Cancellation Policy

To cancel or reschedule, please contact us at least 48 hours in advance. Failure to cancel or reschedule in this timeframe will count as a visit and will not be reimbursed. Our policy is as follows, we do not offer roll overs for unused visits as part of our subscription package. It is the individuals responsibility to reschedule their visit to meet their subscription usage amount. We do not reimburse a visit if Active Paws is unable to gain access to your canine safely or legally during the scheduled visit time. Our employees will not wait for an owner or caregiver to return home or arrive to give access to the animals. This is due to the walking schedules of other clients that will not be altered on your behalf. Be advised on your scheduling details to meet your monthly credits, applicable if you are part of an Active Paws subscription. A courteous reminder that you can schedule multiple visits per day to ensure all of your subscription credits are used. At this time unused visits will not roll over into the next month. There may be an exception made to this policy for long standing subscribers that have been consistent in their credit usage and require a one time roll over. Such exceptions will be considered if the individual will be on vacation and notifies us 2 weeks in advance. We may offer service on a Saturday and Sunday to accommodate for the credit usage or we may suggest multiple visits per day to utilize the credits properly that month. We reserve the right to offer this to clients as we see fit and at no time guarantee this as part of our policy.